GENERAL TERMS AND CONDITIONS OF SALE

Best price guaranteed

You are on the official website of Hotel Excelsior Opéra. The prices shown are the hotel's best available rates. By booking on our official website, you are guaranteed to benefit from :

• The best available rates
• A reservation without intermediaries or fees
• Immediate processing of your reservation
• Direct assistance from hotel staff

 

Booking conditions

In order to guarantee your reservation, a bank pre-authorization can be made from the date of booking to the date of check-in. This will correspond to the amount of your first night's stay at the hotel.

The deposit will be returned in full if no damage has been noted by the establishment at the time of departure.

Reservations for 4 or more rooms may be subject to special conditions and additional charges.

 

Secured transaction

Our website features advanced online security mechanisms. Each stage of the booking process is protected using Secure Socket Layer (SSL) technology, the leading technology in this field. Your information is encrypted and protected using server authentication and data encryption mechanisms.

The security certificate used is issued by an accredited third-party provider, USERTrust RSA Certification Authority. This certificate is used by the D-EDGE booking system. You can check the validity of the certificate.

The booking system is also hosted in a secure server environment with biometric security mechanisms, a firewall and other advanced technologies to prevent interference and intrusion.

 

Cancellation or modification of a service reservation

For Accommodation Services (reservation of rooms within an Establishment or other types of accommodation), the Customer is reminded that he does not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code, and this in accordance with Article L. 221-28 paragraph 12 of the Consumer Code, which excludes this right for contracts relating to the provision of accommodation services that must be provided on a specific date or period.

For each Service reservation, the Special Conditions specify the terms and conditions for cancelling and/or modifying the reservation.

Reservations with prepayment cannot be modified and/or cancelled. Deposits (sums paid in advance) will not be reimbursed. In this case, this is mentioned in the Special Conditions.

Where permitted by the Special Conditions:

• Services reservations may be modified or cancelled by following the link at the end of your confirmation e-mail and following the instructions displayed on your screen.
• Service reservations may be modified or cancelled directly on the Site via the "Modify or cancel a reservation" section.
• The modification or cancellation of a reservation for a Service can be made directly with the Establishment, whose telephone and other contact details are specified on the reservation confirmation sent by e-mail.

If a Service is interrupted due to the Customer's fault, the full agreed price will be collected. In the case of reservation with prepayment before the stay, no refund will be granted.

It is advisable to cancel as soon as possible once the cause of cancellation has occurred.

 

Cancellation fees

Cancellation fees are non-refundable if a non-cancellable, non-refundable fare is selected. For all other offers, please refer to the conditions presented in the booking engine. In the event of a no-show, 100% of the reservation will be charged and is non-refundable.

In the event of cancellation, if you have paid all or part of the reservation online, this amount will be refunded after deduction of the cancellation fee (except for non-cancellable, non-refundable offers).

 

Taxes

The prices are displayed including VAT. Tourist tax, government or local taxes may be requested in addition.

 

Arrival time / Departure time

Your room or apartment will be available at the reception from the time indicated below.

On the day of your departure, you must vacate your room/apartment by the time indicated below. Failure to comply with this departure time limit may result in the billing of an additional night.

It is recommended that you use the "Comments or Additional Information" box on the booking form to notify us of your estimated time of arrival, especially if it is late.

Arrival time (from): 3:00 PM
Departure time limit: 12:00 PM
Reception opening hours: Reception 24 hours a day

 

Consumer mediator

The Customer is informed by the Hotel Excelsior Opéra of the possibility of having recourse, in the event of a dispute relating to these General Terms and Conditions, to a conventional mediation procedure or any other alternative dispute resolution method, under the conditions provided for in Title I of Book VI of the French Consumer Code.

Once you have referred the matter to the Hotel Excelsior Opéra, and in the absence of a conclusive response within 60 days, you may refer the matter to the mediator using the contact details below.

Mediator: AME CONSO (https://www.mediationconso-ame.com/)
Address: 197 Boulevard Saint-Germain, 75007 Paris, France
SIRET: 878 474 766 00028
Legal status: Registered Association

You can also find out how to contact them on their website:

• To find out how to contact the Mediation officer, click on the following link: How to report a consumer dispute to AME CONSO (https://www.mediationconso-ame.com/le-processus-de-la-mediation-de-la-consommation.html)
• The Mediation officer's referral form can be accessed via the following link: Reporting a consumer dispute (https://www.mediationconso-ame.com/demande-de-mediation-ame.html)

The Hotel Excelsior Opéra also informs the Customer of the existence of a European Online Dispute Resolution platform ("RLL") to which he/she may have recourse. The Customer can access it from the following link: Online Disruption Resolution (https://ec.europa.eu/consumers/odr/).

 

Law applicable to the settlement of disputes

The General Terms and Conditions are governed by French law, without prejudice to any mandatory protective provisions that may be applicable in the country of residence of the consumer.

 

List of opposition to telephone solicitation

In accordance with Article L.223-2 of the Consumer Code, consumers who do not wish to be the subject of commercial canvassing by telephone can register free of charge on an opposition list to telephone canvassing. This list is accessible via the following website: Bloctel (www.bloctel.gouv.fr).