GENERAL TERMS OF USE AND LEGAL NOTICE OF THE WEBSITE

The website accessible, in particular, at www.excelsior-opera.com (hereinafter: the "Site") is published by the company HOTEL EXCELSIOR OPERA (hereinafter: the “Hotel Excelsior Opéra”), a company incorporated under French law, registered in the Paris Trade and Companies Register under number Paris B 572 212 108 and whose registered office is located at 5 Rue La Fayette, 75009 Paris; telephone number +33 1 48 74 99 30.

Access to the Site and use of its content are subject to the terms of use described below. The fact of accessing and browsing the Site constitutes the Internet user's unreserved acceptance of the following details.

Publishing company: Hotel Excelsior Opéra
URL: www.excelsior-opera.com
Legal form: Société par actions simplifiée unipersonnelle (SASU)
Registered office: 5 Rue La Fayette, 75009 Paris, France
SIRET: 572 212 108 00011
Share capital: €110,000.00
Trade and Companies Register (RCS): Paris B 572 212 108
VAT Number: FR 79 57 22 12 108
APE Code: Hotels and similar accommodation (5510Z)
Phone: +33 1 48 74 99 30
Email: info@excelsior-opera.com
Director of publication, Legal representative: François Derossi

Webmaster/Website creation: MMCréation
URL: www.mmcreation.com
Legal form: Limited liability company (SARL)
Head Office: 49 Rue de Ponthieu, 75008 Paris, France
SIRET: 339 237 992 00054
Share Capital: €38,112.00
Trade and Companies Register (RCS): Paris B 339 237 992
VAT Number: FR 76 339 237 992
APE code: Internet portals (6312Z)
Phone: +33 (0)1 45 74 76 00
Email: info@mmcreation.com

Hosting and Publication: OVH
URL: www.ovh.com
Legal form: Simplified joint stock company (SAS)
Head Office: 2 Rue Kellermann, 59100 Roubaix, France
SIRET: 424 761 419 00045
Share Capital: €10,069,020
Trade and Companies Register (RCS): Lille Métropole 424 761 419
VAT Number: FR 22 424 761 419
APE code: Data Processing, Hosting, and Related Activities (6311Z)
Phone: +33 (0)9 72 10 10 07
Email: cil@ovh.net

 

 

Terms of use

This Site is proposed in different web languages (HTML, HTML5, Javascript, CSS, etc...) for a better comfort of use and a more pleasant graphics, we recommend you to use modern browsers such as Internet explorer, Safari, Firefox, Google Chrome, etc....

We make every effort to provide reliable information and to keep the content of the Site up to date. However, errors or omissions may occur. Users should therefore check the accuracy of the information provided, and can notify us of any modifications to the Site they deem necessary.

 

Intellectual property

The Site as a whole, as well as each of its component parts (in particular, texts, diagrams, tree structures, software, animations, images, photographs, illustrations, videos, graphic or editorial representations, logos, etc.) constitute intellectual works protected by the French Intellectual Property Code as well as by any other applicable international legislation.

The Hotel Excelsior Opéra is the only party entitled (directly or through licenses or authorizations) to use the elements making up the Site, the domain names, trademarks, models, etc., as well as the images and editorial content reproduced therein.

The use of all or part of the Site, in particular by downloading, reproduction, transmission, representation or broadcasting for purposes other than consultation and use of the Site on a personal and private basis by the Internet user for non-commercial purposes, is strictly forbidden. Violation of these provisions exposes its author to the penalties provided for both by the French Intellectual Property Code, in particular for copyright infringement, and by the French Civil Code in terms of civil liability.

Responsibility

Hotel Excelsior Opéra makes every effort to ensure to the best of its ability the accuracy and updating of the information published on the Site, the content of which it reserves the right to modify at any time and without notice.

The creation of any hypertext link to any of the web pages or elements comprising the Site is prohibited without the prior written authorization of Hotel Excelsior Opéra, which authorization may be revoked at any time. All content, websites or other sites with a hypertext link to the Site or any of its component parts are not under the control of Hotel Excelsior Opéra and the latter therefore declines all responsibility (in particular, editorial) concerning access to these websites and their content.

 

Hypertext links

The Site provides links to other websites or other resources available on the Internet. Hotel Excelsior Opéra has no means of controlling these external websites available on the Internet. Hotel Excelsior Opéra is not responsible for the availability of such external sites and sources, nor does it guarantee them. It cannot be held responsible for any damage whatsoever resulting from the content of these external sites or sources, and in particular from the information, products or services they offer, or from any use that may be made of these elements. The risks associated with such use shall be borne entirely by the Internet user, who must comply with their conditions of use.

 

Site availability

The Hotel Excelsior Opéra makes every effort to keep the Site permanently accessible, but is under no obligation to do so. The Hotel Excelsior Opéra may therefore interrupt access to the Site, in particular for maintenance or updating purposes, or for any other reason, in particular technical or editorial, without prior notice or information to Internet users, and cannot be held liable for the consequences of such interruptions, either to Internet users or to any third party.

Furthermore, Hotel Excelsior Opéra shall not be held liable if Internet users are unable to access all or part of the Site due to any technical fault or problem, including but not limited to :

• Internet network failure and/or congestion,
• Failure of Internet service providers,
• Human or electrical error,
• Any malicious intervention,
• Any software or hardware malfunction,
• A case of force majeure.

 

Services provided

All the company's activities and information are presented on our Site.

Hotel Excelsior Opéra endeavors to provide information on the Site that is as accurate as possible. The photographs on the Site are not contractual.

 

Consumer mediator

The Customer is informed by the Hotel Excelsior Opéra of the possibility of having recourse, in the event of a dispute relating to these General Terms and Conditions, to a conventional mediation procedure or any other alternative dispute resolution method, under the conditions provided for in Title I of Book VI of the French Consumer Code.

Once you have referred the matter to the Hotel Excelsior Opéra, and in the absence of a conclusive response within 60 days, you may refer the matter to the mediator using the contact details below.

Mediator: AME CONSO (https://www.mediationconso-ame.com/)
Address: 197 Boulevard Saint-Germain, 75007 Paris, France
SIRET: 878 474 766 00028
Legal status: Registered Association

 

You can also find out how to contact them on their website:

• To find out how to contact the Mediation officer, click on the following link: How to report a consumer dispute to AME CONSO (https://www.mediationconso-ame.com/le-processus-de-la-mediation-de-la-consommation.html)
• The Mediation officer's referral form can be accessed via the following link: Reporting a consumer dispute (https://www.mediationconso-ame.com/demande-de-mediation-ame.html)

The Hotel Excelsior Opéra also informs the Customer of the existence of a European Online Dispute Resolution platform ("RLL") to which he/she may have recourse. The Customer can access it from the following link: Online Disruption Resolution (https://ec.europa.eu/consumers/odr/).

 

Litigation

This Site terms and conditions are governed by French law, without prejudice to any mandatory protective provisions that may be applicable in the country of residence of the consumer. 

 

Cookies

The Site may ask you to accept cookies for statistical and display purposes. A cookie is a piece of information deposited on your hard disk by the server of the site you are visiting. It contains several pieces of data that are stored on your hard disk in a simple text file that a server accesses to read and record information.

Hotel Excelsior Opéra uses these cookies to enable you to share content on social networks, to provide you with advertising offers in line with your tastes and to find out which pages of the Site you have visited and how often. This information is used exclusively for internal statistical purposes, in order to improve the quality of the services offered to you, to make the Site more user-friendly and to offer you tailored and personalized services the next time you visit the Site.

To disable cookies, we invite you to click on the "help" tab of your browser or read the information that accompanies your browser software.

Some parts of this Site cannot be used without accepting cookies.

 

Personal data

In general, you are not required to provide us with your personal data when you visit our Site.

However, there are certain exceptions to this principle. Indeed, for certain services offered by our Site, you may be required to provide us with certain data such as: your name, the name of your company, your e-mail or postal address, and your telephone number or any other information. This is the case when you fill in the online form in the "contact" section, or when you complete a reservation.

In all cases, you can refuse to provide your personal data. In this case, you will not be able to use the Site's services, in particular to complete your reservation or to use the contact form to answer your question.

You can find all information about the General Data Protection Regulation of the Exelsior Hotel here.

 

List of opposition to telephone solicitation

In accordance with article L.223-2 of the French Consumer Code, consumers who do not wish to be the subject of commercial prospecting by telephone can register, free of charge, on a telephone canvassing opposition list. This list is accessible via the following website: Bloctel (www.bloctel.gouv.fr).